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News&Views
PATRICK O'LEARY JOINS TELNET WORLDWIDE AS CEOCompany also announces expanded services, revenue and profit growth TROY, MI, OCTOBER 12, 2009 -- TelNet Worldwide, Inc. (TelNet) announced a series of milestones, including the appointment of a new chief executive officer, an expansion of products and services for the small- and mid-sized business market, and growth in revenue and profitability. The announcement was made by TelNet founder and president, Mark Iannuzzi. Patrick O'Leary, former chief executive officer of LDMI Telecommunications with 20 years of telecommunications sector experience, is now serving as chief executive officer and board member at TelNet. Mr. O'Leary had been serving as board member and interim CEO. Regarding O'Leary's appointment, Mr. Iannuzzi noted, "Having Pat at the helm brings proven leadership. He is someone who has built and expanded networks, secured financing, and attracted key talent in our industry."
One
of Mr. O'Leary's major initiatives has been expanding the company's voice
and data product suite to serve small- and mid-sized businesses. The company's product suite now includes a full complement of business essential services, including integrated voice and data T1 solutions, Hosted PBX, Private Line, dedicated T1 Internet, PRI, local/long distance phone service, conferencing, and unified communications. Each of the products is designed and priced to help businesses improve productivity, streamline processes and be cost efficient. "Our goal is to provide multiple options of connectivity for the customer," stated O'Leary," and layer on applications that really make a difference to business customers." In addition, TelNet has completed several phases of its planned network and technology expansion, investing in its customer care infrastructure and enhanced back office technology. Expanding on solutions it can bring to both its business and wholesale customers, TelNet made a significant investment in Superior Contact, its contact management center. Superior Contact offers business clients a host of contact solutions, including live inbound and outbound care, automated interactive call management, third party verification and remote agent applications. "Whether a company is looking for a provider to handle overflow for their customer service department, or completely outsource it, our investment positions us to do that well for a myriad of industries,” said O'Leary. These initiatives have helped boost both the company's 2009 revenues and profitability. "We're proud to have achieved these milestones, particularly in the highly competitive and cost-intensive telecom arena during this economic downturn,” added Mr. Iannuzzi. "It's especially gratifying that we're doing it here, as a Michigan-based business. Looking forward, we intend to build on our strengths: a scalable network that allows us to deliver better products to more customers more affordably, as well as our industry leading customer care.” ****
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