Voice Mail - Frequently Asked Questions

How is Voice Mail better than an answering machine?

Unlike an answering machine, Voice Mail takes messages when you are on the phone, online, choose not to answer the call waiting beep, or when the power goes out.

How do I know if I have a new message in my mailbox?

There are three ways in which you can be notified of a new voice mail message:

• Email Notification.  With Enhanced Voice Mail, you will receive an email notification for any new messages.  Messages can also be played on your PC.  (note: email notification is not available with the Basic Voice Mail package).

• Audible Notification.  When you pick up your phone, you will hear a distinctive (rapid) dial tone if you have any new messages (also known as stutter dial tone).  Note: Audible notification is only available with TelNet T1-based products.

• Visual Notification.  Some telephones have a "message waiting" indicator (i.e., flashing light).  Note:  Visual notification is only available with TelNet T1-based products).

If you do not have any of the above options, use caller ID to see if any calls were received and then periodically dial your local access number to check for new messages.

How do I access my messages while at home?  

• Dial your home phone number and press * at any time during your greeting.
• Or dial your local access number, enter your home telephone number, beginning with your area code, and press #.
• Note:  If speed dial is enabled on your phone, you can access voice mail by dialing a single digit on your keypad.  Click here for speed dial setup instructions
• Note: Usage charges will apply if you have measured service.  Make sure to use the appropriate seven digit local access number to avoid toll or long distance charges.

How do I access my messages if I'm away from home?

• Dial your home phone number and press * at any time during your greeting. Local usage charges will apply if you have measured service.
• Or dial your access number, enter your home telephone number, beginning with your area code, and press #.

Am I charged to access my voice mail from home?

If you have measured service, you will be charged the cost of a local call when accessing your voice mail.  Make sure to use the appropriate seven digit local access number to avoid toll or long distance charges.

Am I charged to access my voice mail from a remote location?

If you call your voice mail access number, you will not incur a charge on your home phone bill when calling from a remote location (the number you called from would be billed based on the call type and service plan setup for that number).  However, if you dial your home phone number and it forwards to your voice mail, then you would incur usage charges if you have measured service.  Additionally, if you are calling from a cellular phone, cellular charges may apply.  Contact your cellular provider for details.

What if I forgot my password?

For your safety and privacy, we do not maintain your password, but we will reset it for you.  To reset your password, contact TelNet at customersupport@telnetww.com.  Password resets are performed during standard business hours of 7:00 am to 7:00 pm EST.

How do I change the number of rings before Voice Mail answers?

You must contact the carrier that provides your local service and place an order to change the voice mail ring cycle.  This may or may not be TelNet Worldwide.

Is Voice Mail compatible with other calling services?

Yes, Voice Mail is compatible with other calling services, including the following:

• Caller ID Using Voice Mail and Caller ID together can help you manage which calls to take and which calls can wait.

NOTE: Some features may not be available in your area.

How do I change my greeting?

From the Main Menu in your voice mailbox, press 2 for personal options, then follow the prompts to either record a personal greeting or use a standard greeting with your recorded name.

How is Basic Voice Mail different from Enhanced Voice Mail?

Basic Voice Mail is a simplified voice mail product, providing the most common capabilities to record/retrieve messages, customize greetings, etc.  It supports up to 20 total messages.

Enhanced Voice Mail provides the same capabilities, plus additional messaging, notification and sub mailbox options.  It supports up to 50 messages.  Click here for a complete feature list and package comparison.

What will the email notification look like when I get a message?

The email will be sent from "Message_Center".  An example subject line is:  "Message From 5556667777 7778889999 Voice New 8 Saved 26".  This includes the phone number it was sent from, the number it was sent to and the total of new and saved messages.  Subscribers should be made aware of this message format so they do not think it is unsolicited email, spam or a virus.  Note that email notification is only available with the Enhanced Voice Mail package.

How many Group Lists can be created?

Up to 11.

How many members can I add to a single group list?

Up to 16 members.

How do I access my account online.

Log onto http://messagecenter.telnetww.com to access your account and view/play messages as well as configure your voice mailbox settings.  Enter your 10 digit mailbox number (typically same as your phone number and your 4 digit PIN).  Note:  Web access is only available to Enhanced Voice Mail users.

When I delete my messages in the online site, they still remain on the page. Why?

Deleted messages will remain online for up to 21 days after being deleted.  After 21 days, the deleted messages will be removed from the system permanently.

Why am I asked to record a message when I use the Transfer option in my voice mailbox?

You are allowed to record a brief message that will play immediately before the transferred  message is sent to the recipient.

How can I setup speed dial to work with my local access number?

Use the following steps (note speed dial must be enabled on your phone).

1. Assign a one-digit code from 2 through 9 for the appropriate local access number.

2. Lift handset and listen for dial tone.

3. Press [7] [4] [#].

4. Wait for a second dial tone. Dial the one-digit code (2 through 9) you want to assign and the complete telephone number you want the code to represent.

Example:

code: 2
local telephone number: 555-6789

OR

code: 2
long distance telephone number: 1-123-555-6789

1. Listen for two brief tones to confirm that your number has been accepted. Hang up or wait for dial tone.

2. Repeat steps 3 through 5 to add each number to your Speed Dialing list, or to change an existing number.

To Call a Number on Your Speed Calling List:

1. Dial the assigned code (2 through 9) for the person you want to call.

Features
How to Use Voice Mail

Download User Guide (pdf)

Frequently Asked Questions

Local Access Numbers