Voice Mail - How to use your service

TelNet Voice Mail is easy to use.  Here are instructions for both basic and enhanced voice mail.

Setting up your Voice Mailbox

Accessing Voice Mail

Main Menu

Message controls for managing messages

Changing personal options

Messaging options – record and send messages (enhanced voice mail only)

Group lists (enhanced voice mail only)

Setting up your Voice Mailbox

• Dial your 10-digit mailbox number (same as phone number)

• Press * to interrupt greeting

• When prompted, enter the temporary password, 1234, then press #

• Follow prompts to create you password (4-x digits), record your name and personal greeting

Or

• Dial the voice mail local access number

• When prompted, enter your 10-digit mailbox number

• Press * to interrupt greeting

• When prompted, enter the temporary password, 1234, then press #

• Follow prompts to create you password (4-x digits), record your name and personal greeting

Accessing Voice Mail

• Dial your 10-digit mailbox number (same as phone number)

• Press * to interrupt greeting

• When prompted, enter your password, then press #

• Choose from main menu

Or

• Dial the voice mail local access number

• When prompted, enter your 10-digit mailbox number

• Press * to interrupt greeting

• Enter your password, then press #

• Choose from main menu

Main Menu

Note that messages will begin playing automatically.  Press * at anytime to return to previous/main menu.

• Press 1 to hear your voice messages

• Press 2 for personal options

• Press 3 for messaging options (only available with enhanced voice mail)

Message controls for managing messages

While messages are playing...

• Press 1 to save

• Press 2 to transfer

• Press 3 to erase

• Press 5 to recover deleted messages (after all messages have been played)

• Press 7 to replay

• Press 8 to play date and time

• Press * to return to main menu

• Press # to skip to next message

      To transfer message (only available with enhanced voice mail)

• Access your Voice Mail

• While listening to message you want to transfer, Press 2

• Enter mailbox or group list to send message to, then:

• Press 1 to record a message that will accompany the transferred message

• Press 2 to add another mailbox or group list (up to 10)

• Press * to cancel and return to previous menu

Pre        After message is recorded

• Press 1 to send

• Press 2 to review

• Press 3 to discard and start over

• Press 4 for additional options

• Press * to cancel and return to previous menu

      Additional options

• Press 1 to send message

• Press 2 to request receipt

• Press 3 to tag message as urgent

• Press 4 to request receipt and tag message as urgent

Changing Personal Options

• Access your Voice Mail

• Press 2 for personal options, then

  • Press 1 to change your password

  • Press 2 for recorded name menu

  • Press 3 for greeting menu

    • Press 5 to access your group lists

    • Press * to return to main menu

      Change Password

• Access your Voice Mail

• Press 2 for personal options, then

• Press 1 to change your password

• Enter new password, then press #

• Re-enter new password then press #

      Record Name

• Access your Voice Mail

• Press 2 for personal options

• Press 2 for recorded name menu, then

  • Press 1 to review

  • Press 2 to record

  • Press 3 to cancel/erase

  • Press 4 if acceptable

  • Press * to return to personal options

      Manage, Record or Review Greeting

     The recorded greeting is what callers hear when they reach your voice mailbox.

• Access your Voice Mail

• Press 2 for personal options

• Press 3 for greeting menu

  • Press 1 to review current greeting

  • Press 2 to record greeting

  • Press 3 to use recorded name

  • Press 4 to use default greeting

  • Press * to return to personal options

Messaging Options - record and send messages (only available with enhanced voice mail)

• Access your Voice Mail

• Press 3 to enter messaging options

• Enter mailbox or group list to send message to

  • Press 1 to record a message

  • Press 2 to add another mailbox or group list (up to 10)

  • Press * to cancel and return to previous menu

      After message is recorded

• Press 1 to send

• Press 2 to review

• Press 3 to discard and start over

• Press 4 for additional options

• Press * to cancel and return to previous menu

      Additional message sending options

• Press 1 to send message

• Press 2 to request receipt

• Press 3 to tag message as urgent

• Press 4 to request receipt and tag message as urgent

Features
How to Use Voice Mail

Download User Guide (pdf)

Frequently Asked Questions

Local Access Numbers