TelNet Customer Survey 2025

The TelNet Customer Survey is a crucial part of our Voice of the Customer (VoC) program, which guides our continuous improvements in service quality, support, and product offerings. 

Your feedback helps shape the future of our services. We are committed to listening to you acting on your suggestions.

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Survey Details

● This survey should take approximately [X] minutes to complete.
● It contains both rating questions and open-ended questions where you can provide detailed feedback.
● Your responses are confidential, and we appreciate your honest, candid input.

How Your Participation Helps

The feedback you provide will help us:
Enhance our products and services: Improve the features that matter most to you.
Strengthen customer support: Address any challenges and improve our customer service processes.
Innovate based on customer needs: Shape the development of future offerings that better serve you.

It's Easy To Be Heard

Taking part in the survey is easy. Click “Start the Survey” button to begin. Your thoughts are critical to helping us continue providing the best possible experience for you and all of our customers.

Here's Why Your Feedback Matters

We want to know what’s working well: Which aspects of our services have exceeded your expectations?
We want to improve where needed: Are there any areas where we can do better to support your business?
We want to meet your expectations: Did we deliver on our promises, and if not, how can we better serve you moving forward?

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You Could Be Featured!

 At TelNet, one of our core values is transparency, and in showcasing how customer feedback directly influences our actions.

As part of our VoC program, we may feature your feedback on our Transparency Page or other company communications to share how we’re evolving based on your input.

If you’re comfortable with this, we would love to highlight your feedback as a testimonial to show our commitment to continuous improvement. Please note:
● Your responses will remain confidential unless you specifically grant us permission to use your feedback or testimonial.
● You can opt-out of having your feedback featured, and we will respect your privacy.

Our Leadership Team

Headshot of Mark Iannuzzi

Mark Iannuzzi

President
headshot of rick riordan

Rick Riordan

Chief Operating Officer
Headshot of Mark Wajer

Mark Wajer

Chief Technology Officer
TelNet Worldwide
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How can we help you?

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Let's Start Here!

Simply fill out the form and we’ll get right back to you. 

How can we help you?

Want to know how our features, plans and pricing could fit into your business?

Is Office Right for You?

Office is a calling-only package that provides HD voice on IP-enabled desk or conference phones. Office is intended for organizations who don’t use our collaboration software or perhaps use another collaboration platform and want to add voice.

Is Mobile Right for You?

Mobile is for organizations whose employees are on the move and do not need a chat platform or to host meetings. The package provides mobile calling. If softphone calling capabilities are all that is needed, our mobile package is your ideal solution.

Is Meetings Right for You?

Meetings is intended for organizations who are totally replacing an existing collaboration platform or adopting their first platform. Meetings includes calling features plus Webex, which is a full-featured collaboration suite that includes many remote and hybrid work functions.

Which Cloud PBX Package Is Right for You?

TelNet Worldwide offers four levels of Cloud PBX. Discover which package is right for you. 

Premium. Similar to Meetings, Premium Meetings is intended for organizations replacing or adopting their first collaboration platform. Premium adds enhanced Webex features, including presenter controls and higher participant counts, making it ideal for bigger organizations who host large webinars or meetings.

Meetings. Meetings is our most popular offeringMeetings is intended for organizations who are totally replacing an existing collaboration platform or adopting their first platform. Meetings includes calling features plus Webex, which is a full-featured collaboration suite that includes many remote and hybrid work functions.

Mobile. Mobile is for organizations whose employees are on the move and do not need a chat platform or to host meetings. The package provides mobile calling. If softphone calling capabilities are all that is needed, our mobile package is your ideal solution.

Office. Office is a calling-only package that provides HD voice on IP-enabled desk or conference phones. Office is intended for organizations who don’t use our collaboration software or perhaps use another collaboration platform and want to add voice.