Our Agent: Your Voice

Contact Center

WHEN EVERY CONTACT COUNTS

SUPERIOR CONTACT

Superior Contact, a TelNet company, is a contact center solutions provider.  We specialize in delivering exemplary experiences to our clients’ prospects and customers in their brand’s distinct voice.  Our people, technology, and approach to onboarding our customers and training our agents are proven advantages.

CUSTOMER & BRAND CARE

Comprehensive, In Your Voice omni-channel services to perform your entire CX function, or just the portions or programs you specify. We guide every interaction – live answer, chat, IVR, email, website, and social media – to increase customer satisfaction, boost revenue, and strengthen your brand.

AUTOMATED SOLUTIONS

Maximize resource use and revenue opportunity with automated solutions that deliver instant notifications to thousands of users, power self-directed care, and custom route interactions.  Blending with your live care program further boosts productivity and effectiveness.

TECHNICAL SUPPORT

Leverage our expertise in serving a variety of technology based industries – IT, network, IP/traditional telephony, mobile apps – with technical help desk support.  With focus on diligent follow up and follow through, Superior can manage and resolve troubles, handle triage, escalation, and monitoring.

BUSINESS PROCESS SUPPORT

Not only do we excel in covering the front office, but Superior can positively impact your back office too.  Receive seamless support in key operational processes that need to be executed professionally, accurately, and on time.  Realize cost-savings, efficiency, and peace of mind with Superior Contact.