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Cloud Communications

My Bill FAQs

Make payments online through My Account:

  • Auto Pay (set it and forget it)
  • Pay by credit card or eCheck (like ACH / EFT)

Other options:

  • Pay by check by mail (please enclose remittance coupon)
    • TelNet Worldwide, Inc.
      PO Box 430
      Dearborn, MI 48121
  • Call customer care at (800) 508-1254 to make a payment ($5 charge may apply if a care representative assists in taking your payment.)

Sign in to My Account.

(If you haven’t yet registered, click to register for a new account and create a user ID and password. You will need your account number from your invoice.)

After logging into your account:

  • Click on the Payment tab
  • Check the box marked Ebill

You’ll receive an email notification each month when your invoice is ready to view online. Then log in to My Account to view or download it any time.

All call details are available to view and download online in My Account. Go to the Invoice tab and click on Usage. (Up to 50 call records per location will show on your bill.)

No. Your account number is 2-8 digits and it appears on most pages of your invoice (Remittance Section).

NOTE: Your account number did NOT CHANGE with the new billing system. We removed extraneous descriptors and leading zeros so just the account number appears on your invoice. (e.g., old appearance CORP-001234, new appearance 1234).

I noticed a $6.95 “Paper Invoice Fee” on my bill. What is this charge? Customers choosing to receive a mailed paper statement are assessed a monthly Paper Invoice Fee, (currently $6.95/month).

To save money and time, switch to paperless online billing. Simply log in to My Account, click on the Payment tab and check the box marked Ebill.

Late payment charges are applied to any past due balance. They are calculated as Past Due Balance x 1.5%.

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How can we help you?

Want to know how our features, plans and pricing could fit into your business?

Is Office Right for You?

Office is a calling-only package that provides HD voice on IP-enabled desk or conference phones. Office is intended for organizations who don’t use our collaboration software or perhaps use another collaboration platform and want to add voice.

Is Mobile Right for You?

Mobile is for organizations whose employees are on the move and do not need a chat platform or to host meetings. The package provides mobile calling. If softphone calling capabilities are all that is needed, our mobile package is your ideal solution.

Is Meetings Right for You?

Meetings is intended for organizations who are totally replacing an existing collaboration platform or adopting their first platform. Meetings includes calling features plus Webex, which is a full-featured collaboration suite that includes many remote and hybrid work functions.

Which Cloud PBX Package Is Right for You?

TelNet Worldwide offers four levels of Cloud PBX. Discover which package is right for you. 

Premium. Similar to Meetings, Premium Meetings is intended for organizations replacing or adopting their first collaboration platform. Premium adds enhanced Webex features, including presenter controls and higher participant counts, making it ideal for bigger organizations who host large webinars or meetings.

Meetings. Meetings is our most popular offeringMeetings is intended for organizations who are totally replacing an existing collaboration platform or adopting their first platform. Meetings includes calling features plus Webex, which is a full-featured collaboration suite that includes many remote and hybrid work functions.

Mobile. Mobile is for organizations whose employees are on the move and do not need a chat platform or to host meetings. The package provides mobile calling. If softphone calling capabilities are all that is needed, our mobile package is your ideal solution.

Office. Office is a calling-only package that provides HD voice on IP-enabled desk or conference phones. Office is intended for organizations who don’t use our collaboration software or perhaps use another collaboration platform and want to add voice.