Jacob Battani: Soaring to Success at TelNet
Jacob Battani, a seasoned professional serving as a Customer Account Manager at TelNet Worldwide, plays a crucial role in ensuring customer satisfaction and seamless communication between clients and TelNet services.
In this article, we delve into Jacob’s responsibilities, achievements, and his journey to TelNet, as well as his life outside of work.
Jacob’s Role and Responsibilities at TelNet
As a Customer Account Manager, Jacob is the primary point of contact for current customers seeking adjustments to their TelNet accounts. His responsibilities extend to guaranteeing customer satisfaction by ensuring they are well-informed and supported in their TelNet services.
Jacob emphasizes the importance of the customer success team, stating, “We make sure that our customers are well taken care of, and never feel out of the loop.” His role involves addressing customer queries, facilitating changes, and overall, ensuring a positive customer experience.
Jacob’s Journey to TelNet
Jacob’s journey into the telecommunications industry began with a similar role at Symplicity Communications, one of TelNet’s agent partners. His path to TelNet was facilitated by an employee referral, highlighting the importance of networking and professional relationships.
When asked about working at TelNet, Jacob praises the company culture, stating, “Everyone at TelNet is extremely friendly and helpful.” He appreciates the collaborative environment where individuals are always willing to assist each other.
One notable achievement Jacob highlights is the completion of the T1 migration project. This intricate task required meticulous effort from the team, with Jacob playing a vital role in guiding customers through the migration process.
Favorite Part of the Job
For Jacob, the most enjoyable aspect of his job is reaching out to new customers after their installation projects have concluded. He underscores the significance of Welcome Calls, describing them as a fantastic opportunity to connect with clients and ensure their satisfaction with TelNet services.
Proudest Achievement at TelNet
Jacob’s proudest moment at TelNet was successfully retaining a customer by renegotiating their contract. Lowering the price and extending the contract term secured the client’s loyalty for another three years.
Life Outside of Work
Beyond his professional endeavors, Jacob shares insights into his personal life. Originally from Michigan, he now resides in Denver, Colorado, with his two cats, Jet and Astrid. His hobbies include snowboarding, hiking, reading, and playing video games.
Jacob’s moved to Colorado without knowing anyone. Reflecting on this move, he shares, “I’ve made so many great friends and had so many awesome experiences so far!”
Pole Vaulting Success
Jacob is an accomplished track and field athlete.
At Almont (MI) High School, he was a two-time state champion and high school All-American pole vaulter.
In college, at Grand Valley State University, he was a six-time Division 2 All-American, with a personal best of 17 feet, 2 inches.
Jacob Battani’s story is one of professional success, customer advocacy, and a vibrant life outside of the corporate world. His dedication to customer satisfaction and his achievements in both athletics and telecommunications make him a noteworthy individual at TelNet Worldwide.