Cloud Contact Center
Enable Your Remote Agents
Provide a better customer experience (and make your life easier) with TelNet's Cloud Contact Center. This cloud-based solution makes it easier to manage and distribute incoming calls to available agents, and acts as a virtual traffic controller for your business phone system.
Improve Customer Experience
Handle calls more efficiently and effectively so customers never hear a busy signal. Customers and staff save time by avoiding voicemail and phone tag.
Promote Your Brand
Record custom messages about product availability, in-store hours or current promotions. These messages could answer frequently asked questions or promote new products.
Work From Anywhere
Agents can work, chat and make calls from home, in the office, or anywhere in between through their deskphone and the Webex desktop application.
Key Features to Grow Your Business
Cisco Webex Integration
The Webex application empowers you and your team to work from anywhere, on any device. Facilitate more effective and efficient communication and collaboration between supervisors and agents.