Superior Customer Experiences Made Easy

Outsourced Customer Service and AI

Elevate your CX with our top-rated Human Agent Experts and AI Solutions. Our customizable, flexible and economical outsourced options take the worry out of managing your CX function.

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opportunity

Capture Every Opportunity

Every missed call is a poor customer service experience and potentially lost revenue. Our highly trained and empathetic agents and/or AI solutions will help you capture growth opportunities by providing customers with the information they need quickly and on message, via their channel of choice; voice, webchat, email, or SMS.

Tailored Solutions to Fit Your Business

Let us review your challenges and goals and match them to the perfect outsourcing solution. Our options for customization are endless. Customized pricing, communication channels, AI augmentation, data analytics, coverage times, and training are just a few areas that can be tailored to fit your business.

Tailored Solutions
cost certainty

Achieve Cost Certainty

Transparent and competitive pricing provides budget predictability. Reduce operational costs and maximize your ROI while delivering world-class CX with our professional care agents and the latest technology.

AI Solutions to Maximize Efficiency

Boost your CX with AI tools. Proper use of AI will increase efficiencies, lower costs and create better outcomes for agents and customers.

AI Solutions
staffing flexibility

Your Business Needs Flexibility!

Say goodbye to staffing headaches. Augment your existing team or let us provide a total outsourced solution to meet demand 24/7/365. Build a world-class support team trained to best represent your brand in the channel of the customers’ choice.

Superior Quality Guaranteed

With AI powered analytics and scoring we ensure quality at every stage of the customer’s journey. By leveraging intelligent automation to evaluate speech, sentiment and desktop analytics we pinpoint training and coaching opportunities. We inspire, empower and incentivize our agents to accomplish the best possible outcomes for your customers and prospects.

quality guaranteed

Outsourced Customer Service and AI Solutions Pricing

Dedicated Agent Plan

Priced per agent.
Based on budget & SLA requirement. Minimum FTE size required.
  • Best Fit:
  • All volumes.
  • Simple to very complex.
  • Agent Model:
  • Dedicated Agents
  • Days & Times:
  • 100% customizable to your needs
  • After Hours
  • Weekends​
  • Holidays
  • Business Hours
  • 24/7/365
  • Overflow
  • SLA:
  • 100% customizable to your needs
  • AI/Bots:
  • Optional. Quoted based on needs
  • Supervisor:
  • Included in pricing.
  • QA Assurance:
  • Included in pricing.
  • Training:
  • Customizable based on need.
  • HR:
  • Recruitment and screening Included in pricing.
  • Software:
  • Enterprise grade Contact Center Software LIcenses included in pricing. Toll charges may apply based on volume.
  • Call Recordings:
  • Included in pricing Kept for 60 days with paid options for longer storage.
  • Screen Recordings:
  • Included in pricing Kept for 60 days with paid options for longer storage.

250 Minute Plan

$ 550 Per month.
$1.99/minute overage.
  • Best Fit:
  • Low volume.
  • Low complexity.
  • Difficult to staff shifts.
  • Agent Model:
  • Shared Agents
  • Days & Times:
  • 100% customizable to your needs
  • After Hours
  • Weekends​
  • Holidays
  • Business Hours
  • 24/7/365
  • Overflow
  • SLA:
  • Standard
  • AI/Bots:
  • Optional. Quoted based on needs
  • Supervisor:
  • Included in pricing.
  • QA Assurance:
  • Included in pricing.
  • Training:
  • One-time setup fee
  • HR:
  • Recruitment and screening Included in pricing.
  • Software:
  • Enterprise grade Contact Center Software LIcenses included in pricing.
  • Call Recordings:
  • Included in pricing Kept for 60 days with paid options for longer storage.
  • Screen Recordings:
  • Included in pricing Kept for 60 days with paid options for longer storage.
Popular

750 Minute Plan

$ 1425 Per month.
$1.79/minute overage.
  • Best Fit:
  • Low volume.
  • Low complexity.
  • Difficult to staff shifts.
  • Agent Model:
  • Shared Agents
  • Days & Times:
  • 100% customizable to your needs
  • After Hours
  • Weekends​
  • Holidays
  • Business Hours
  • 24/7/365
  • Overflow
  • SLA:
  • Standard
  • AI/Bots:
  • Optional. Quoted based on needs
  • Supervisor:
  • Included in pricing.
  • QA Assurance:
  • Included in pricing.
  • Training:
  • One-time setup fee
  • HR:
  • Recruitment and screening Included in pricing.
  • Software:
  • Enterprise grade Contact Center Software LIcenses included in pricing.
  • Call Recordings:
  • Included in pricing Kept for 60 days with paid options for longer storage.
  • Screen Recordings:
  • Included in pricing Kept for 60 days with paid options for longer storage.

1500 Minute Plan

$ 2550 Per month.
$1.59/minute overage.
  • Best Fit:
  • Low volume.
  • Low complexity.
  • Difficult to staff shifts.
  • Agent Model:
  • Shared Agents
  • Days & Times:
  • 100% customizable to your needs
  • After Hours
  • Weekends​
  • Holidays
  • Business Hours
  • 24/7/365
  • Overflow
  • SLA:
  • Standard
  • AI/Bots:
  • Optional. Quoted based on needs
  • Supervisor:
  • Included in pricing.
  • QA Assurance:
  • Included in pricing.
  • Training:
  • One-time setup fee
  • HR:
  • Recruitment and screening Included in pricing.
  • Software:
  • Enterprise grade Contact Center Software LIcenses included in pricing.
  • Call Recordings:
  • Included in pricing Kept for 60 days with paid options for longer storage.
  • Screen Recordings:
  • Included in pricing Kept for 60 days with paid options for longer storage.

Enterprise/
Custom Plan

High volume plans based on your needs
  • Best Fit:
  • Low volume.
  • Low complexity.
  • Difficult to staff shifts.
  • Agent Model:
  • Shared Agents
  • Days & Times:
  • 100% customizable to your needs
  • After Hours
  • Weekends​
  • Holidays
  • Business Hours
  • 24/7/365
  • Overflow
  • SLA:
  • Standard
  • AI/Bots:
  • Optional. Quoted based on needs
  • Supervisor:
  • Included in pricing.
  • QA Assurance:
  • Included in pricing.
  • Training:
  • One-time setup fee
  • HR:
  • Recruitment and screening Included in pricing.
  • Software:
  • Enterprise grade Contact Center Software LIcenses included in pricing.
  • Call Recordings:
  • Included in pricing Kept for 60 days with paid options for longer storage.
  • Screen Recordings:
  • Included in pricing Kept for 60 days with paid options for longer storage.

Pricing is for 100% US-based Agents. Other fees may apply.

Did you know?

1 %

of companies say their biggest reason for outsourcing customer service is to reduce costs.

1 %

of all companies rely on third-party vendors to augment their customer service operations.

1 %

of small businesses rely on external customer service teams to increase efficiency.

Empower your business with Outsourced Customer Service and AI

TelNet Worldwide
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Mobile is for organizations whose employees are on the move and do not need a chat platform or to host meetings. The package provides mobile calling. If softphone calling capabilities are all that is needed, our mobile package is your ideal solution.

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Similar to Meetings, Premium Meetings is intended for organizations replacing or adopting their first collaboration platform. Premium adds enhanced Webex features, including presenter controls and higher participant counts, making it ideal for bigger organizations who host large webinars or meetings.