At TelNet, people are our greatest resource, being skilled and diverse in industry experience. We are always seeking dynamic people who will bring exceptional talent and energy to our company. TelNet provides opportunity and individual growth, along with pride and a commitment to your career path goals and continued development. Ongoing development is particularly important in today’s ever changing technological environment.
Highly motivated and customer-oriented, this position serves our customer base by providing technical support to our customers on a first level response platform. The Technical Support Specialist will interact with customers, vendors, provisioning, engineering and sales team members on a daily basis. This position will work diligently to ensure the customer experience is positive and the services are functioning properly.
The Tier 2 Technical Support Specialist will perform all duties required to support a Telecommunications Network Operations Center (NOC). Responsible for the monitoring and integrity of the TelNet Telecommunication Network and related equipment. Includes TelNet-owned and leased elements as well as vendor provided equipment and services. Utilize TelNet tools, systems, and applications to monitor, test, troubleshoot and repair network elements. Participate in service turn up and repair calls. Maintain troubleshooting systems and documentation. Support interaction with third-party technology vendors and internal department staff. Strong analytical thinker who enjoys problem solving. Able to work days, evenings, nights and on the weekends with minimal supervision.
The Installation Project Coordinator (IPC) is responsible for coordinating the successful installation, onboarding, activation and billing of certain TelNet products and services. The IPC is responsible for reviewing customer orders, contracts and related paperwork for correctness and completeness. The IPC coordinates the internal and external activities related to the installation and activation of the product and all related functional applications – test and turn ups. The position works within the Service Delivery department, which requires strong customer relations skills as well as an ability to work with other members of the Service Delivery team. The IPC is responsible for developing and implementing process improvement tasks and may be called upon to train and support other team members.
– Medical
– Dental
– Vision
– Prescription
– LTD
– Life/AD&D
– Tuition reimbursement
– 401K
– Paid time off
– Paid holidays
– Flexible Spending Accounts
– Supplemental Insurance Options
– Training and certification programs
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