SMS / Business Text Messages
Elevate your customer experience with SMS.
TelNet Unified Communications with Webex
Business Text Messaging or SMS provides a faster, less intrusive way to communicate for quick 1:1 communication.
Why add SMS to your business communication?
Business Text Messaging or SMS helps you:
- Unify your communications by adding SMS into your existing business numbers
- Improve response rates
- Give customers flexibility to respond without hold times
- Improve appointment reminders, confirmations, support answers and more
Meeting customers where they are
Universal Format – 97% of Americans have a phone that can receive text messages.
Preferred by Customers – 70% of consumers opted to receive texts from businesses, in 2022.
Used By The Majority Of Businesses – Over 50% of businesses use text messaging to communicate with their customers. In 2022 text messaging for businesses grew 27%.
Improved Responses – SMS has a 98% open rate when used for business communication.
Let's Get Started
A Unified Solution Built for Mobility
Integration – SMS / Webex integration and login authentication. Call, chat, meet, collaborate, and text from a single application.
Person to Person – Conversational 2-way SMS from any of your business users.
Group Text – Reduce back and forth by using group texts where everyone can respond and see.