General Terms and Conditions

For Delivery of Service​

TelNet Worldwide, Inc. (“TelNet”) agrees to provide “Customer” with quality products, services and enhancements pursuant to the reciprocal rights and obligations set forth in this Agreement.


1.1 Accepted Order Date

The date TelNet Worldwide accepts Customer Order based on credit approval and receipt of
proper order documentation.

1.2 Agreement

“Agreement” refers to and incorporates the Service Agreement between TelNet Worldwide and Customer, the Acceptable Use Policy, Customer Purchase Order(s), these General Terms and Conditions for Delivery of Service (“T&Cs”), the Colocation and Interconnection Services Addendum, any related equipment Rental Agreements, related tariffs or rate guides, the TelNet Worldwide 911 Emergency Service Advisory Notification for VOIP Services, and the TelNet Worldwide E911 Disclosure Notice and Acknowledgement.

1.3 Anticipated Service Ready Date

The date upon which TelNet Worldwide anticipates that Service will be available to Customer, as set forth in the Customer Welcome or such other written notice from TelNet Worldwide.

1.4 AUP

TelNet Worldwide’s Acceptable Use Policy prohibits illegal, inappropriate, and certain other uses of Service. It also governs behavior in and around TelNet Worldwide Facilities. The AUP is published and available on TelNet Worldwide’s website at:

1.5 Cloud or Cloud Services

Services or applications made available to users via the Internet from source other than Customer’s own on-premises servers.

1.6 Cloud Services Addendum

The Cloud Services Addendum sets forth various Cloud-related services and other responsibilities which shall apply as further described or referenced in the Customer Order. The Cloud Services Addendum describes responsibilities relating to the provision of server and storage resources.

1.7 Colocation and Interconnection Services Addendum

The Colocation and Interconnection Services Addendum sets forth colocation, interconnection, and related services, and other responsibilities which shall apply as further described or referenced in the applicable Customer Order. It describes responsibilities relating to the provision of power, maintenance, heating and air conditioning, fire suppression, repair and maintenance, remote hands and other matters.

1.8 Colocation Space or Space

The area within the Facility where Customer is permitted to colocate communications equipment pursuant to a Customer Order accepted by TelNet Worldwide. Customer Space does not include access to overhead cable trays or underfloor access.

1.9 Connection Notice

Written notice from TelNet Worldwide that the Service ordered has been installed by TelNet
Worldwide pursuant to the Customer Order, and has been tested and is functioning properly.

1.10 Customer

The person or entity identified as the “Customer” in the Agreement.

1.11 Customer Equipment

The computer equipment, software, hardware, cable or other materials placed by or for Customer in the Space, other than equipment or other materials owned or leased by TelNet Worldwide.

1.12 Customer Order

A request for Service submitted to TelNet Worldwide and authorized by Customer in the form designated by TelNet Worldwide, in a Service Agreement (SA), Master Service Agreement (MSA) or designated service addendum.

1.13 Customer Premises or Service Address

The location or locations occupied by Customer or its customers to which Service is delivered.

1.14 Excused Outage

Any outage, unavailability, delay or other degradation of Services related to, associated with or caused by scheduled maintenance events, Customer actions or inactions, Customer provided power or equipment, any third party, including, without limitation, Customer’s end users, third party network providers, traffic exchange points controlled by third parties, or any power, equipment or services provided by third parties, or an event of Force Majeure as defined in Section 7.1.

1.15 Expedite Charges

Charges that TelNet Worldwide is assessed by a third party, including any appropriate margin, for providing service to Customer in an expedited manner.

1.16 Facilities

Property owned or leased by TelNet Worldwide and used to deliver Service, including terminal and other equipment, wires, lines, ports, servers, routers, IAD, switches, channel service units, data service units, cabinets, racks, equipment kept on site for maintenance purposes, private rooms and the like.

1.17 Facility

A building or portion of a building owned or leased by TelNet Worldwide for the purpose of, among other things, providing service or locating and colocating communications equipment. Facility includes parking areas, loading areas, truck maneuvering areas and common areas.

1.18 Local Loop

The connection between the demarcation point at Customer Premises and the TelNet Worldwide

1.19 Off-Net

Traffic that originates from or terminates to any location that is not on the TelNet Worldwide network.

1.20 On-Net

Traffic that originates from and terminates to a location that is on the TelNet Worldwide network.

1.21 Professional Services Addendum

The Professional Services Addendum sets forth various IT/technical support related services and other responsibilities which shall apply as further described or referenced in the Customer Order or in the Statement of Work.

1.22 Revenue Commitment

A commitment by Customer to order and pay for a minimum volume of Services during an agreed upon Service Term, as set forth in a Customer Order.

1.23 Rush Charges

Charges for the increase in costs to TelNet Worldwide, including any appropriate margin, for
providing Services, in an expedited manner.

1.24 Service or Services

Any service, product or enhancement provided by TelNet Worldwide pursuant to a Customer Order, including any use of the Facility or Facilities.

1.25 Service Commencement Date

The date upon which Service is installed, tested and turned up, or is otherwise deemed available to Customer by TelNet Worldwide.

1.26 Service Level or SLA

The standards of performance identified as such in a Customer Order.

1.27 Service Term

The duration of time (measured starting on the Service Commencement Date) for which Service is ordered, as specified in the Customer Order.

1.28 Statement of Work or SOW

A formal document that captures and defines the work activities, deliverables, and timeline TelNet Worldwide and Customer must execute in performance of specified work for Customer. The SOW may include detailed requirements and pricing with standard regulatory and governance terms and conditions assigned as part of the Customer Order.

1.29 User

A Customer or Visitor.

1.30 Visitor

A person who is required to sign the AUP on behalf of himself or herself or an entity to enter the Facility, other than an employee of a Customer or TelNet Worldwide, including contractors, subcontractors, agents, representatives, and invitees of a Customer or TelNet Worldwide.

1.31 VoIP Service

Those Voice over Internet Protocol (“VoIP”) services that: (1) enable real-time, two-way voice communications; (2) require a broadband connection; (3) require IP-compatible customer equipment; and (4) permit subscribers to receive calls from and initiate calls over the Public Switched Telephone Network (PSTN).

Delivery of Service

2.1 Submission of Customer Order

To order any Service, Customer shall submit a Customer Order requesting the Service(s) desired. The Customer Order and its backup detail must include a description of the Service, the nonrecurring charges and monthly recurring charges (“Monthly Fees” or “MRCs”) for Service and any applicable Service Term and/or Revenue Commitment. Upon receipt, TelNet Worldwide has sole discretion to accept the Customer Order.

2.2 Credit Approval and Deposits

Customer will provide TelNet Worldwide with credit information as requested, and agrees that TelNet Worldwide may obtain credit reports and other information from credit reporting agencies and other sources at any time. Customer authorizes the release of credit information by third parties to TelNet Worldwide. TelNet Worldwide may take Customer’s credit information into consideration in deciding whether to accept a Customer Order. TelNet Worldwide may require Customer to make a deposit, (which will not exceed Customer’s estimated charges for two months’ Service) as a condition to TelNet Worldwide’s acceptance of any Customer Order, or as a condition to TelNet Worldwide’s continuation of Service. TelNet Worldwide will hold the deposit as security for payment of Customer’s charges and reserves the right to apply a deposit amount to any past due charges for Services, with prior notice.

2.3 Services and Installation; Commitment for TelNet Worldwide Services

TelNet Worldwide will provide the Service identified on the Customer Order for the Service Term and Monthly Fees at the Service Address as defined in the Customer Order. Customer is responsible for the Install/Setup Fees as defined in the Customer Order for each applicable Service. Customer is also responsible for any Local Exchange Carrier dispatch fees passed on to TelNet Worldwide for trouble unrelated to the carrier. If unanticipated set-up or installation costs are required, TelNet Worldwide may withdraw its approval of the Customer Order and cancel Service prior to commencement without obligation or liability.

2.4 Rush and Expedited Service Requests

Normal installation turnaround for TelNet Worldwide T1-based Services within TelNet Worldwide’s On-Net service area is 35-45 calendar days from the Accepted Order Date. Customer may request an earlier Anticipated Service Ready Date, in which case Customer agrees to pre-pay associated Rush Charges and/or Expedite Charges. Payment of Rush Charges and/or Expedite Charges guarantees TelNet Worldwide’s best efforts to deliver Services as requested but does not guarantee that Service will be delivered on the date requested. Rush Charges may be refunded if date is not met. Expedite Charges are non-refundable. Expedite Service is not available for all Service in all areas.

2.5 Porting Service Standard

In the event the migration and activation of Customer’s telephone numbers (porting) requires more than one hour of activity/testing by a TelNet Worldwide provisioner or technician, due to reasons beyond TelNet Worldwide’s control, (e.g., due to Customer, or Customer’s technician or phone vendor,) Customer is responsible for TelNet Worldwide time and material (“T&M”) charges for any additional time beyond the first scheduled hour of porting for each TelNet Worldwide representative required to complete the migration. This additional T&M charge will be billed at a rate of $125 per hour, per involved TelNet Worldwide employee, with a 30-minute minimum.

2.6 Customer Premises

Customer shall allow TelNet Worldwide or TelNet Worldwide’s designated representative access to the Customer Premises to the extent reasonably determined by TelNet Worldwide for the installation, inspection and scheduled or emergency maintenance of Facilities relating to the Service. TelNet Worldwide shall notify Customer two (2) business days in advance of any regularly scheduled maintenance that will require access to the Customer Premises. Customer will be responsible for providing and maintaining, at its own expense, the level of power, heating and air conditioning necessary to maintain the proper environment for the Facilities on the Customer Premises. In the event Customer fails to do so, Customer shall reimburse TelNet Worldwide for the actual and reasonable cost of repairing or replacing any Facilities damaged or destroyed as a result of Customer’s failure. Customer will provide a safe place to work and comply with all laws and regulations regarding the working conditions on the Customer Premises.

2.7 Connection to Customer Premises

Customer Order for Service assumes that such Service will be terminated at a pre-established demarcation point in the building within which the Customer Premises is located, as determined by the local access provider. TelNet Worldwide may charge Customer additional non-recurring charges and/or Monthly Fees not otherwise set forth in the Customer Order for such Off-Net Service where the local access provider determines that it is necessary to extend the demarcation point through the provision of additional infrastructure, cabling, electronics or other materials necessary to reach the Customer Premises. TelNet Worldwide will notify Customer of any additional nonrecurring charges and/or Monthly Fees as soon as practicable after TelNet Worldwide is notified by the local access provider of the amount of such charges.

2.8 TelNet Worldwide Facilities

Title to all Facilities shall remain with TelNet Worldwide. TelNet Worldwide will provide and maintain the Facilities in good working order. Customer shall not, and shall not permit others to, rearrange, disconnect, remove, attempt to repair, or otherwise tamper with any Facilities, without the prior written consent of TelNet Worldwide. The Facilities shall not be used for any purpose other than that for which TelNet Worldwide provides them. Customer shall not take any action that causes the imposition of any lien or encumbrance on the Facilities. In no event will TelNet Worldwide be liable to Customer or any other person for interruption of Service or for any other loss, cost or damage caused or related to improper use or maintenance of the Facilities by Customer or third parties provided access to the Facilities by Customer in violation of these Terms, and Customer shall reimburse TelNet Worldwide for any damages incurred as a result thereof. Customer agrees (which agreement shall survive the expiration, termination or cancellation of any Customer Order) to allow TelNet Worldwide to remove the Facilities from the Customer Premises, both: i) after termination, expiration or cancellation of the Service Term in connection with which the Facilities were used (see Section 3.10); and ii) for repair, replacement or otherwise as TelNet Worldwide may determine is necessary or desirable; TelNet Worldwide will use reasonable efforts to minimize disruptions to the Service caused thereby.

2.9 TelNet Worldwide Data Centers (“Facility” and/or “Facilities”)

A) TelNet Worldwide has the right to execute license and colocation agreements with third parties for space in the Facility.


1. Grant of License – TelNet Worldwide grants to Customer the right and non-exclusive and non-sublicensable license (“License”) to install, operate and maintain Customer-provided equipment in the specified Colocation Space. The License is granted for the Service Term, as set forth in the Customer Order and for the uses permitted in this Agreement. Notwithstanding the foregoing, TelNet Worldwide reserves the right to relocate, change or otherwise substitute replacement Space at any time during the Service Term, provided that the replacement Space is substantially similar in size and configuration to the original Space, and provided that TelNet Worldwide provides Customer with thirty (30) days prior written notice. Customer may not assign this Agreement, sublicense the Space or allow any other person or entity to use the Space for any reason, without first obtaining the written consent of TelNet Worldwide.

2. Permitted Uses – Customer has the right to use the Space solely for the purposes of (i) installation of Customer provided equipment in the Space, (ii) maintaining the Customer-provided equipment, (iii) operating the Customer-provided equipment, and (iv) removing the Customer-provided equipment (“Permitted Uses”). Unless otherwise agreed by TelNet Worldwide in writing, Customer shall perform the Permitted Uses at its sole cost and expense.

3. Not a Grant of an Interest in Real Property – Customer represents, warrants, acknowledges and agrees (i) that it does not have, has not been granted and will not own or hold any real property interest in the Space or the Facility; (ii) that Customer is a licensee, not a tenant or lessee of the Space; and (iii) that Customer does not have the rights, privileges or remedies that a tenant or lessee would have under a real property lease or occupancy agreement.

2.10 Customer-Provided Equipment

TelNet Worldwide may, at Customer expense, install certain Customer-provided communications equipment in preparation for commencement of Service, but TelNet Worldwide shall not be responsible for the operation or maintenance of any Customer-provided communications equipment. TelNet Worldwide undertakes no obligations and accepts no liability for the configuration, management, performance or any other issue relating to Customer’s routers or other Customer-provided equipment used for access to or the exchange of traffic in connection with the Service.

Billing and Payment

3.1 Charges

The Customer Order will set forth the applicable non-recurring charges (“Install Fees” and/or “Set Up Fees”) and the recurring Monthly Fees (or “MRCs”) for the Service. If the Service requires TelNet Worldwide to install additional infrastructure, cabling, electronics or other materials, the Customer Order may include additional nonrecurring charges. If Customer requests and TelNet Worldwide approves, in its sole discretion, changes to the Customer Order or Service after acceptance by TelNet Worldwide, including, without limitation, the Service installation date or Service Commencement Date, additional non-recurring charges and/or Monthly Fees not otherwise set forth in the Customer Order may apply. Usage for long distance calling to areas outside of the U.S. 48 state footprint (Alaska, Hawaii, Canada, Offshore and International destinations) are billed at a per Minute of Use (MOU) basis plus any applicable taxes and fees. Rates can be found at

3.2 Commencement of Billing

Monthly Fees and other charges begin on the earlier of: (a) when the Service is made available to Customer; or (b) no later than twenty (20) days after the TelNet Worldwide Service has been delivered to Customer Service Location (whether or not Service has been activated). Applicable Install Fees and Setup Fees for Services are due upon completion of installation or earlier as designated by TelNet Worldwide. Customer is responsible for all Monthly Fees and other charges invoiced for the Service without regard to whether someone other than Customer uses or shares the Service Address or the Service. TelNet Worldwide is not obligated to invoice or provide Service to anyone other than the Customer.

3.3 Invoices, Payment and Late Payments

On a monthly basis, invoices shall be delivered electronically or in paper form. TelNet Worldwide charges for Service shall be invoiced in advance, except charges which are dependent upon usage; usage charges shall be invoiced in arrears. Billing for partial months shall be prorated based on calendar days. Payment is due within twenty-one (21) days after the date of the invoice. Past due amounts shall incur late fees at an interest rate of 1.5% per month.

3.4 Taxes and Fees

Customer will be responsible for all applicable taxes that arise in any jurisdiction, including, without limitation, value added, consumption, sales, use, gross receipts, excise, access, bypass, franchise or other taxes, fees, duties, charges or surcharges, however designated, imposed on, incident to, or based upon the provision, sale or use of the Service.

3.5 Regulatory and Legal Changes

A portion of TelNet Worldwide’s costs of providing the Services may be set by regulatory agencies, legislative bodies and/or incumbent service providers. In the event that any regulatory agency, legislative body, court or incumbent service provider adjusts the underlying costs or fees that TelNet Worldwide must incur to provide Service to Customer, TelNet Worldwide reserves the right to modify its pricing.

3.6 Disputed Invoice

If Customer reasonably disputes any portion of a TelNet Worldwide invoice, Customer must pay the undisputed portion of the invoice and submit a written statement of the dispute and the amount disputed. A statement disputing an invoiced amount should be submitted to TelNet Worldwide prior to the due date, but in no event later than ninety (90) days of receipt of the invoice for the Service. If the dispute is resolved against Customer, Customer shall pay the disputed amount plus interest at the rate referenced in Section 3.3. If the dispute is resolved in favor of the Customer, the disputed amount will be removed from Customer’s account, and, if Customer has paid any disputed amounts, TelNet Worldwide shall credit Customer’s account for such amounts within twenty (20) days.

3.7 Correction to Invoice

If TelNet Worldwide discovers within six months of the date of an invoice that an invoiced charge is not accurate, TelNet Worldwide will adjust Customer’s next available invoice to correct the inaccurate invoice. Adjustments to correct prior invoices are limited to no more than six months’ activity.

3.8 Revenue Commitment

If Customer makes a Revenue Commitment, then Customer will be billed for and responsible for paying the greater of (a) the charges for Service ordered and delivered, or (b) the amount of the Revenue Commitment.

3.9 Termination

A) Customer may cancel a Customer Order following TelNet Worldwide’s acceptance of the same and prior to the Service Commencement Date upon prior written notice to TelNet Worldwide. If Customer does so, or if the delivery of Service is terminated by TelNet Worldwide prior to delivery of a Connection Notice due to a failure of Customer to comply with this Agreement, Customer shall pay termination fees equal to the sum of:

1. any third-party cancellation/termination charges and other TelNet Worldwide out-of-pocket expenses related to the installation and/or cancellation of Service, and

2. as the case may be:

(i) one (1) month of Monthly Fees for the cancelled Service if written notice of cancellation is received by TelNet Worldwide more than five (5) business days prior to the Anticipated Service Ready Date; or

(ii) two (2) months of Monthly Fees for the cancelled Service if written notice of cancellation is received by TelNet Worldwide five (5) business days or less prior to the Anticipated Service Ready Date; and

(iii) in the case of Colocation Space, the costs incurred by TelNet Worldwide in returning the Colocation Space to a condition suitable for use by another party. Customer’s right to cancel any particular Service under this Section 3.9 shall expire upon TelNet Worldwide’s delivery to Customer of a Connection Notice for such Service.

B) In addition to Customer’s right of cancellation under Section 3.9 (A) above, Customer may terminate Service prior to the end of the Service Term upon thirty (30) days’ prior written notice to TelNet Worldwide on the proper TelNet Worldwide Disconnect Authorization form, subject to the payment of liquidated damages as set forth below. If, after either the Service Ready Date or Customer’s receipt of the Connection Notice for a particular Service and prior to the end of the Service Term, Customer terminates Service, or if the delivery of Service is terminated due to a failure of Customer to comply with this Agreement, Customer shall pay TelNet Worldwide liquidated damages equal to the sum of the Monthly Fees multiplied by the number of months remaining in the Service Term plus any waived installation or labor charges.

C) If, after either the Service Ready Date or Customer’s receipt of the Connection Notice for a particular Service and prior to the end of the Service Term, TelNet Worldwide terminates the Customer Order or Service pursuant to Section 4.1, items A-F, Customer shall pay TelNet Worldwide liquidated damages equal to the sum of the Monthly Fees multiplied by the number of months remaining in the Service Term plus any waived installation or labor charges.

D) If all or part of the Customer’s Service is terminated or switched to another carrier without prior notice to TelNet Worldwide, TelNet Worldwide will continue to invoice the Customer until Customer notifies TelNet Worldwide in writing on the proper TelNet Worldwide Disconnect Authorization form and requests that its Service be discontinued and for 30 days after the date TelNet Worldwide receives such notice. Customer shall be responsible for paying such charges, in addition to any applicable liquidated damages, as noted above.

3.10 Customer Obligations Upon Termination

A) Customer agrees that upon termination of Service(s), Customer will:

1. immediately cease all use of the Service(s) and all TelNet Worldwide Facilities;

2. pay in full for use of the Service(s) up to the date that this Agreement has been terminated and the Service(s) are disconnected; and

3. return all TelNet Worldwide Facilities to TelNet Worldwide or to TelNet Worldwide’s designee in working order, normal wear and tear excepted, within thirty (30) days of the date on which Service(s) are disconnected. Otherwise, Customer will be charged up to the retail price for a new replacement for such Facilities. Customer may also be charged incidental costs that TelNet Worldwide incurs in replacing the Facilities.

B) As required, Customer will allow TelNet Worldwide and its agents access to the Customer Premises during regular business hours at a time agreed upon by Customer and TelNet Worldwide to remove all Facilities and other material provided by TelNet Worldwide.

3.11 Fraudulent Use of Services

Customer is responsible for all charges attributable to use of the Service, whether such use is by Customer or the result of fraudulent or unauthorized use of the Service.

3.12 Service Term

Except as otherwise provided, TelNet Worldwide shall deliver the Service for the entire duration of the Service Term, and Customer shall pay all charges for delivery of the Service through the end of the Service Term. After the expiration of the Initial Term, this Agreement shall automatically renew for successive one-year Renewal Terms, unless a written Notice of Termination is received by the other party at least 30 days prior to the expiration of the Initial Term or a Renewal Term. Auto renewals terms do not apply to locations that have special access, coax, T1-based services or third-party fiber connectivity arrangements. Instances where auto renewal terms do not apply, TelNet Worldwide, at its option, may continue to provide service on a month-to-month basis, and TelNet Worldwide may adjust the rate(s) of such services without notice.

3.13 Use of Service

A) Customers utilizing auto-dialers, fax blasting, telemarketing, call centers, internet dialing, and party lines do not qualify for Services with unlimited usage. TelNet Worldwide Service offerings are based on the average use of a typical single business. TelNet Worldwide reserves the right to deny, terminate, or transition Customer to a message rate pricing schedule if TelNet Worldwide determines that, at its sole discretion, Customer’s use is inconsistent with single business use or otherwise indicates automated use. Customer shall use Service only in a manner that, in TelNet Worldwide ‘s sole discretion, is consistent with the purposes of the Service.

B) A Customer will be deemed in violation of this Section if TelNet Worldwide determines, in its sole discretion, that an action of Customer, in connection with the use of the Services is: (a) inconsistent with the purposes of the Services or (b) violates any local, state, federal or international law, statute, agency decision, regulation, ordinance, executive order or any other legally binding governmental directive, including without limitation the federal Can Spam Act of 2003, the Computer Fraud and Abuse Act (18 U.S.C. 1030 et seq.), the Telephone Consumer Protection Act (47 U.S.C. 227), the Telemarketing Consumer Fraud and Abuse Prevention Act (15 U.S.C. 1601-1608) and the Federal Trade Commission’s amended Telemarketing Sales Rule, (collectively, “Laws or Regulations”).

C) A Customer will also be deemed in violation of this Section if TelNet Worldwide determines, in its sole discretion, that that any action of Customer, whether or not in connection with the Customer’s use of the Services, has resulted in: (i) any harm to TelNet Worldwide, its reputation, its services or its customers; (ii) any third party blacklisting, blocking, filtering, or refusing any e-mail or any other network application or communications protocol from TelNet Worldwide or it customers; or (iii) interference in any manner with the free flow of e-mail or any other network application or communications protocol from or to TelNet Worldwide or its customers.

D) Customer shall not engage in any activity (whether legal or illegal) that results in harm to TelNet Worldwide, the Services, or any other TelNet Worldwide customer or that interferes with TelNet Worldwide ‘s provision of, or any other TelNet Worldwide customer’s use or enjoyment of, any of TelNet Worldwide service.


Discontinuance of Customer Order

4.1 Termination of a Customer Order by TelNet Worldwide

TelNet Worldwide may terminate a Customer Order and discontinue Service without TelNet Worldwide liability:

A) if Customer fails to pay a past due amount for Service (other than an amount reasonably disputed under Section 3.6), within thirty (30) days after written notice from TelNet Worldwide demanding payment;

B) if Customer violates any law, rule, regulation or policy of any government authority related to Service;

C) if Customer makes a material misrepresentation to TelNet Worldwide in connection with the ordering or delivery of Service;

D) if Customer engages in fraudulent use of Service;

E) if Customer files bankruptcy, for reorganization, or fails to discharge an involuntary petition therefore within sixty (60) days;

F) if Customer’s use of Service materially exceeds Customer’s credit limit, unless within thirty (30) day written notice by TelNet Worldwide, Customer provides adequate security for payment for Service; or

G) if a court or other government authority prohibits TelNet Worldwide from furnishing Service; or

H) if Customer’s Service is delivered by TelNet Worldwide within a third-party colocation facility and TelNet Worldwide ‘s right to provide Service to that facility is terminated.

4.2 Effect of Discontinuance

Upon TelNet Worldwide ‘s discontinuance of Service to Customer, in addition to the remedies specified in this Agreement, TelNet Worldwide may pursue all other remedies that may be available to TelNet Worldwide at law or in equity.


5.1 Consequential Damages

Subject to Section 3.8, notwithstanding any other provision hereof, neither party shall be liable to the other for any indirect, incidental, special, consequential, exemplary or punitive damages including but not limited to damages for lost profits or lost revenues or loss of anticipated profits resulting from or arising out of the performance or failure to perform under any Customer Order and/or this Agreement provided that the foregoing shall not apply to any amounts payable to third parties as judgments or settlements in relation to matters for which one party is indemnifying the other under this Agreement or Customer Order.

5.2 Disclaimer of Warranties



6.1 Publicity

Neither party shall have the right to use the other party’s or its affiliates’ trademarks, service marks or trade names or to otherwise refer to the other party in any marketing, promotional or advertising materials or activities without prior written consent. Neither party shall issue any publication nor press release relating to any contractual relationship between TelNet Worldwide and Customer without prior written consent, except as may be required by law or agreed between the parties.

General Terms

7.1 Force Majeure

Neither party shall be liable, nor shall any credit allowance or other remedy be extended, for any delay or failure of equipment or performance due to causes beyond such party’s reasonable control (“Force Majeure”). Events of Force Majeure include, without limitation, fire; flood; weather; acts of God; labor disputes; utility curtailments; power failures; cable cuts; explosions; civil disturbances; terrorism; vandalism; governmental actions. If as a result of Force Majeure, TelNet Worldwide is unable to deliver Service, Customer shall not be obligated to pay TelNet Worldwide for the affected Service for the period TelNet Worldwide is unable to provide the Service.

7.2 Assignment and Resale

Customer may not assign or subcontract its rights, privileges and obligations under this Agreement or a Customer Order without the express prior written consent of TelNet Worldwide. Customer shall remain liable for the payment of all charges due under each Customer Order.

7.3 Notices

Notices are properly given, if delivered in person, or via overnight courier, electronic mail or when deposited with the U.S. Postal Service, (a) with respect to Customer, to the address and/or email address listed on any Customer Order, or (b) with respect to TelNet Worldwide, to: Customer Services, 21005 Lahser Rd., Southfield, MI 48033, email: Customer shall notify TelNet Worldwide of any changes to its addresses/contact information listed on any Customer Order.

7.4 Indemnification

Each party shall indemnify the other from any claims by third parties and expenses (including legal fees and court costs) respecting damage to tangible property, personal injury or death caused by such party’s negligence or willful misconduct.

7.5 Application of Tariffs

TelNet Worldwide may elect or be required to file tariffs with the appropriate regulatory agency respecting the delivery of certain Services. If tariffs are filed in connection with a Service ordered by Customer, then the terms set forth in the applicable tariff shall govern TelNet Worldwide’s delivery of, and Customer’s consumption or use of, such Service.

7.6 Contents of Communications

TelNet Worldwide shall have no liability or responsibility for the content of any communications transmitted via the Service, and Customer shall defend, indemnify and hold TelNet Worldwide harmless from any and all claims (including claims by governmental entities seeking to impose sanctions) related to such content or for claims by third parties relating to Customer’s use of Service. TelNet Worldwide provides only access to the Internet and/or Public Service Telephone Network (PSTN); TelNet Worldwide does not operate or control the information, services, opinions or other content of the Internet and/or PSTN. Customer shall make no claim against TelNet Worldwide relating to the content of the Internet/PSTN or respecting any information, product, service or software ordered through or provided by virtue of the Internet.

7.7 Entire Understanding

This Agreement constitutes the entire understanding of the parties related to Service. In the event of a conflict between these General Terms and Conditions for Delivery of Service and the terms and conditions of any Customer Order, these General Terms and Conditions shall control. This Agreement shall be governed and construed in accordance with the laws of the state of Michigan.

7.8 No Waiver

A failure by a party to enforce a right under this Agreement shall not constitute a waiver of such right.

TelNet Worldwide
Scroll to Top
How can we help you?

Click to chat with a team member.

Let's Start Here!

Simply fill out the form and we’ll get right back to you. 

How can we help you?

Want to know how our features, plans and pricing could fit into your business?

Is Office Right for You?

Office is a calling-only package that provides HD voice on IP-enabled desk or conference phones. Office is intended for organizations who don’t use our collaboration software or perhaps use another collaboration platform and want to add voice.

Is Mobile Right for You?

Mobile is for organizations whose employees are on the move and do not need a chat platform or to host meetings. The package provides mobile calling. If softphone calling capabilities are all that is needed, our mobile package is your ideal solution.

Is Meetings Right for You?

Meetings is intended for organizations who are totally replacing an existing collaboration platform or adopting their first platform. Meetings includes calling features plus Webex, which is a full-featured collaboration suite that includes many remote and hybrid work functions.

Is Premium Meetings Right for You?

Similar to Meetings, Premium Meetings is intended for organizations replacing or adopting their first collaboration platform. Premium adds enhanced Webex features, including presenter controls and higher participant counts, making it ideal for bigger organizations who host large webinars or meetings.