We’ve got a lot to be excited about on Team TelNet, and if you’re a sales professional, we want you to join us. We are on our way to becoming the most customer-centric cloud communications provider in the world, and much of that is thanks to our channel partners.
We’re on a mission to be the most customer-centric cloud communications provider in the world, and if you’re a sales professional in the telecommunications industry, we want you to join us.
Explore Our Partner Perks
While we’ve been working with agent partners for over two decades, we’ve changed a lot along the way. No longer limited to copper-based legacy telecom solutions, we’ve evolved with the times and are proud to offer cloud-based platforms for today’s business needs.
Does your prospective customer love their Microsoft Suite? Our Direct Routing solution allows them to seamlessly add voice capabilities onto their Teams app. What about for customers who need top-notch security? We’ve got Unified Communications with Webex. Both of these solutions allow customers to stay connected and working from anywhere, on any device. And of course, there’s always Cloud PBX and SIP Trunking for prospects who don’t have a clear need for digital collaboration.
Even more exciting, as of July of this year, our footprint is national. That’s right! You can now offer our services to any customer in the lower 48. Plus our SPIFFs, incentives, promotions and pricing are competitive so that you can feel good about winning business for us. In short, there are plenty of opportunities for you to take advantage of in the market.
With our extensive product offerings, over 20 years of experience in the business and rock-solid geographically redundant network, we know what it takes to ensure customer satisfaction.
Our management team keeps a close eye on the following metrics to ensure best-in-class service: net promoter score (NPS), customer satisfaction (CSAT), network availability, case volume, call queue wait times, mean time to repair (MTTR), first contact resolution (FCR), and so on.
Your satisfaction (and that of your customers) is our top priority. With fast, accurate service turn-ups and always-available support, we’re here to make sure you’re always satisfied with your TelNet service.
We know how much time and effort our agent partners put into securing and nurturing customer relationships. That’s why we don’t take it lightly when you bring them to us. While most service providers outsource their customer service to an offshore location, we keep it all in-house and in Michigan.
Our agent managers provide quick turnaround for responses, quotes and paperwork. Get all the necessary documentation and information to your customer, without getting held up. Our Salesforce CRM also allows us to send DocuSign contracts to your customers, so there’s no need to worry about faxing, scanning or delaying the order process either.
With our dedicated support staff, help desk access and robust online portals, we simplify your sales efforts and ensure excellence at every step for you and your customers. And it’s not just about the end of the sales cycle. We recently launched a Partner Hub page for all kinds of resources on the latest products, useful content and customizable flyers! (Reach out to us today to get access!) We’re insanely invested in your success.
Meet the Managers
Hi, it’s me! As the newest addition to the team, I’m excited to join TelNet as Channel Manager. I’ve been in the industry for the past 15 years and I’m looking forward to working closely with each of our partners and providing the tools they need to be successful. It’s all about our shared success from here on out!
Mary Jo Weessies
Serving as one of our Agent Managers, Mary Jo is an industry icon. Since retiring from Ameritech/AT&T, she’s been with TelNet for over 14 years and is committed to providing the best service for her agents.
A champion of his agent partners, Leonard has been in the industry for nearly three decades. He’s been supporting our channel partners for the last 13 years and is dedicated to helping his agents succeed.
Become a Partner
There are too many businesses out there today struggling with communication technology that’s ineffective and frustrating. And with a rapidly changing communication landscape, the need for cloud-based, all-in-one collaboration solutions has never been greater.
At TelNet Worldwide, we’re working to simplify and unify the way our customers communicate and collaborate with empowering cloud-based solutions. But we can’t do it alone. Channel partners have been an integral part of the TelNet business since 1998. And we’ve always made a point of partnering with the best and brightest sales professionals who share our drive to provide exceptional customer service.
Our positive, long-standing relationships with agents has taken TelNet to the next level, and we are so excited for the next chapter as we enter the hybrid work space.
Sound like something you want to be a part of? Visit our Partner page to sign up today!