TelNet Worldwide Makes Enhancements to Core Voice Network


Here at TelNet Worldwide, we’re on a mission to simplify and unify the way businesses communicate. Ensuring that we have the best technology and strongest network infrastructure is the only way to do so. As part of this ongoing effort, we are in the process of transforming our core voice network from a TDM-based structure to a fully-IP network.

This shift represents our commitment to future-proofing our network and becoming an all-IP service provider. It will make services more redundant and reliable, and provide more security, capacity and accessibility to automation and monitoring software. We’ll be able to remove analog PSTN networking and switching entirely to reduce complexity.

Evolving the Network

Currently, our connectivity to the Public Switched Telephone Network (PSTN) is partly accomplished via legacy TDM-based services. This update involves replacing our core voice switch and changing our PSTN interconnection from legacy to IP

evolving the network

“The network revolves around the core, and everything is built up around it,” said Pete Iannuzzi, Network Engineering Manager “and we’re fully qualified to deliver; we’ve been involved in five core replacements over the past 22 years. The network is in experienced hands.”

Telecommunications is dependent upon technology and is driven by a demand for more content, mobility and accessibility. 

“This is why transforming to an all-IP network becomes necessary,” said Iannuzzi. “IP networks are ubiquitous and the perfect vehicle for enabling our communication services to provide richer content to our customers.”  

Built to Fight Fraud

One of the primary catalysts for this core replacement is the FCC’s adoption of the STIR/SHAKEN framework. To be compliant with this new industry-wide protocol, carriers must validate and verify outbound caller information, so that fraud can be monitored and investigated. 

fight fraud

The prevalence of fraud is what’s driving this industry-wide initiative. According to the YouMail Robocalling Index, 45.9 billion robocalls were made in 2020, 45 percent of which were scams. Unsurprisingly, this is causing 88 percent of business calls to go unanswered. People just don’t trust incoming calls enough to answer the phone. 

“At TelNet, we strive not only to provide a high quality and reliable voice service, but to ensure that it is secure,” said Iannuzzi. “Implementation of STIR/SHAKEN protocols within TelNet’s new core voice infrastructure will ensure that caller ID has not been spoofed, ultimately reducing the number of illegal robocalls and protecting our customers from fraud.” 

In other words, we’re an active participant in the industry’s fight against fraudulent spoofing and robocalls, so our customers can once again be confident in picking up the phone.

New Technology Partnerships

In order to execute this enhancement, TelNet Worldwide has selected Ribbon Communications as our new technology partner. Ribbon’s switching platform is composed of a policy engine (PSX), session border controllers (SBCs) and an element management system (EMS). 

In conjunction with Transnexus serving as our certificate authority, this platform empowers TelNet to easily expand the capacity of the system and deployment architecture to ensure reliability, security and quality.

The New Age of Technology

new age of tech

Now that the transformation is complete, we have access to rich call data to ensure the validity of each caller, and our customers are protected from unwanted fraudulent calls. Plus, the system comes with built-in robocall prevention measures like real-time traffic analysis, reputation look-up and blacklist services (think invalid number repositories and curated lists of high-risk numbers.) 
As Iannuzzi said, “We’re sitting on the edge of the most current voice service technology and software.” And it’s all about improving the customer experience.

Katie Dudlets

Katie Dudlets

Katie Dudlets serves as TelNet’s Marketing Manager and Chief Storyteller. A whiteboard enthusiast and compulsive book collector, she can usually be found expounding on the advantages of corporate storytelling. When not at her desk, you’ll probably find her admiring the artistry of a well-crafted taco, petting a dog or zipping around Lake St. Clair on her jet ski.

Subscribe to Our Newsletter

TelNet Worldwide
Scroll to Top
How can we help you?

Click to chat with a team member.

Get a Quote.
No Strings Attached.

Want to know how our features, plans and pricing could fit into your business? There's no better way to learn more than to talk to one of our Solution Specialists and get a free quote!

Blog Categories

Is Office Right for You?

Office is a calling-only package that provides HD voice on IP-enabled desk or conference phones. Office is intended for organizations who don’t use our collaboration software or perhaps use another collaboration platform and want to add voice.

Is Mobile Right for You?

Mobile is for organizations whose employees are on the move and do not need a chat platform or to host meetings. The package provides mobile calling. If softphone calling capabilities are all that is needed, our mobile package is your ideal solution.

Is Meetings Right for You?

Meetings is intended for organizations who are totally replacing an existing collaboration platform or adopting their first platform. Meetings includes calling features plus Webex, which is a full-featured collaboration suite that includes many remote and hybrid work functions.

Is Premium Meetings Right for You?

Similar to Meetings, Premium Meetings is intended for organizations replacing or adopting their first collaboration platform. Premium adds enhanced Webex features, including presenter controls and higher participant counts, making it ideal for bigger organizations who host large webinars or meetings.