Superior Customer Experiences Made Easy
Outsourced Customer Service and AI
Elevate your CX with our top-rated Human Agent Experts and AI Solutions. Our customizable, flexible and economical outsourced options take the worry out of managing your CX function.
Capture Every Opportunity
Every missed call is a poor customer service experience and potentially lost revenue. Our highly trained and empathetic agents and/or AI solutions will help you capture growth opportunities by providing customers with the information they need quickly and on message, via their channel of choice; voice, webchat, email, or SMS.
Tailored Solutions to Fit Your Business
Let us review your challenges and goals and match them to the perfect outsourcing solution. Our options for customization are endless. Customized pricing, communication channels, AI augmentation, data analytics, coverage times, and training are just a few areas that can be tailored to fit your business.
Achieve Cost Certainty
Transparent and competitive pricing provides budget predictability. Reduce operational costs and maximize your ROI while delivering world-class CX with our professional care agents and the latest technology.
AI Solutions to Maximize Efficiency
Boost your CX with AI tools. Proper use of AI will increase efficiencies, lower costs and create better outcomes for agents and customers.
Your Business Needs Flexibility!
Say goodbye to staffing headaches. Augment your existing team or let us provide a total outsourced solution to meet demand 24/7/365. Build a world-class support team trained to best represent your brand in the channel of the customers’ choice.
Superior Quality Guaranteed
With AI powered analytics and scoring we ensure quality at every stage of the customer’s journey. By leveraging intelligent automation to evaluate speech, sentiment and desktop analytics we pinpoint training and coaching opportunities. We inspire, empower and incentivize our agents to accomplish the best possible outcomes for your customers and prospects.
Outsourced Customer Service and AI Solutions Plans
Outsourced Customer Service
Dedicated Agent Plan | Per-Minute Plan | Enterprise/Customer Plan | |
|---|---|---|---|
Best Fit | All volumes, simple to complex. | Low volume, low complexity, difficult to staff shifts. | Have special needs? We can create a special plan for you. |
Agent Model | Dedicated agents | Shared agents | Dedicated and shared |
After Hours availability | |||
Weekend availability | |||
Holiday availability
| |||
Business Hour availability
| |||
24/7/365 availability | |||
Overflow availability | |||
SLA | Customizable | Standard | Customizable |
A.I. / Bots | Optional Add-On | Optional Add-On | Optional Add-On |
Supervisor | |||
QA Assurance | Customizable | Standard | Customizable |
Training | Customizable | One-Time Setup Fee | Customizable |
Recruitment and HR | |||
CcaaS Telephony and Software * | |||
Call Recordings | |||
Screen Recordings |
Pricing is for 100% US-based agents.
* Toll and other charges may apply.
Did you know?
of companies say their biggest reason for outsourcing customer service is to reduce costs.
of all companies rely on third-party vendors to augment their customer service operations.
of small businesses rely on external customer service teams to increase efficiency.
