Important Info Regarding Michigan Relay

To place a call using Michigan Relay, just dial 711.

What It Is

Michigan Relay is a public service that guarantees all citizens access to prompt, professional and precise communication through the telephone. Consumers of these specialized services (specifically individuals who are deaf, deaf-blind, hard of hearing or have difficulty speaking) can communicate on the telephone via Teletypewriter (TTY), Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish-to-Spanish and Captioned Telephone. This helps ensure the ability to connect with family, friends or businesses with ease.

How It Works

Simply dial 711 to connect with Michigan Relay. A qualified Communication Assistant (CA) will ask for the area code and the number of the person you wish to call before beginning the relay call. Generally, the CA will voice the typed message from the teletypewriter (TTY) user to you. The CA then relays your voiced response by typing it back to the TTY user.

Availability

All Telecommunication Relay Service (TRS) and English Captioned Telephone services are available 24 hours a day, seven days a week. Spanish Captioned Telephone is available daily from 7:00 a.m. to 11:00 p.m. CST. Consumers may place relay calls to English-speaking and Spanish-speaking people either within Michigan, across the United States or internationally. Each conversation is handled with strict confidentiality.

Emergency Calling

Please note that 711 can only be used to reach Michigan Relay. In the case of an emergency, continue to use 911. The Americans with Disabilities Act (ADA) requires that 911 centers have a TTY and be prepared to handle emergency calls placed in this manner. Michigan Relay will make every effort to assist you in an emergency. However, it is important to understand that relay centers are not 911 centers and do not assume responsibility for emergency calls.

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