Meet the Customer Account Managers Dedicated to Your Success

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Employees just want to be able to communicate and collaborate with their teams with ease. Yet bad communication is a plague that’s infected far too many organizations. At TelNet Worldwide, we’ve got the antidote: cloud-based communication solutions. We provide the technology to support your business and the experts to guide your digital success. But none of this would be possible without our stellar team of Customer Account Managers (CAMs). 

The TelNet CAMs are your main point of contact for all account matters. They’re on hand to answer questions, manage your account and quickly resolve issues. With a passion for customer service, their goal is to match your unique business needs with the perfect communication solution. Think of them as your dedicated customer advocate. 

Meet the CAM Team

Our CAMs are a behind-the-scenes crew working on your behalf, so let’s help you put some faces to their names. 

Sara Clancy 

Sara has a passion for building relationships and serving as a trusted advisor. Outside of work, she loves to spend time on the lake and play volleyball. She also claims to be a “DOGthusiast,” so feel free to tell her all about your furry family members! 

sara

“My favorite part about being a CAM is connecting with customers and learning about their business. My goal is to make a difference and understand how I can help provide a solution that fits their wants and needs.” 

Will Luchin

Will has been with TelNet since 2015. He’s performed in an off-Broadway play festival and his first job was working backstage at the Palace where he rubbed elbows with the likes of Lenny Kravitz, Tim Duncan and Bruce Springsteen. 

will

“With so many options, it’s great to meet with customers to see what they currently have and find ways to make their work days easier.” 

Arielle Files 

Arielle is an only child, an artist and the new (very proud) mother of a Lhasa Apso. She’s also an overachiever who’s currently working on her third degree

arielle

“I love helping people and find that I enjoy this position because I’m able to come in and save the day. If a customer is having connection issues, is confused about the solutions we offer or their contract is ending soon, I can swoop in and show them all our cool systems and services.”

Chris Fredrickson 

Chris graduated from Western Michigan University in 2019 and worked in the mortgage and healthcare industries before joining us at TelNet. Outside of work, he enjoys playing golf, being on the water and spending time with his fiancé and their chihuahua puppy mix named Fiona! 

chris

“My favorite part about being a CAM with TelNet is being able to expand my relationships with customers. It’s nice to be able to have great conversations with them and help assist their needs. I have always found that really rewarding!” 

Miles McCatty 

When he’s not at his desk helping customers, you can find Miles in the kitchen preparing decadent meals, adventuring through the forests surrounding Marquette or enjoying a piping hot cup of coffee. 

miles

“I find that one of the most rewarding aspects of my day is the opportunity to bring people together to meet our client’s expectations and deploy solutions that bring meaningful improvements to our client’s operations.” 

At Your Service

As you can tell, these people love what they do and are here to help you succeed. If you have any questions or concerns about your account (or pictures of your pets), don’t hesitate to reach out to your CAM. They can’t wait to hear from you. 

Katie Dudlets serves as TelNet’s Marketing Manager and Chief Storyteller. A whiteboard enthusiast and compulsive book collector, she can usually be found expounding on the advantages of corporate storytelling. When not at her desk, you’ll probably find her admiring the artistry of a well-crafted taco, petting a dog or zipping around Lake St. Clair on her jet ski.

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