Direct Routing for Every Department

direct routing for every department

While they serve as a cohesive part of the whole, every department in your organization has wildly different functions and needs. But something they all need is a tool that helps them collaborate — and that’s why Microsoft Teams has become so incredibly popular.

More than 500,000 organizations use Teams as their shared digital workspace, keeping files, conversations and meetings all in one place. And when combined with Direct Routing, it becomes your all-in-one communication tool. Direct Routing gives Teams the ability to connect to the PSTN, so you can make and receive all your business calls without ever leaving the application.

Let’s talk about how you can make the most out of Teams and Direct Routing for everyone in your organization.


Your Sales Team is the engine of your business, and they need to be empowered to succeed. With Microsoft Teams, they can build proposals with instant input from various stakeholders, share advice and resources with each other, and set up discovery calls with prospects — all in one place. Once you’ve created a team for the entire department (or for each sales segment), you can pin sales playbooks, RFP templates and even frequently-used apps to each channel for easy access. 

And with Direct Routing, your sales professionals will never have to worry about being on the road again. With the click of a button, they can contact anyone from anywhere on any device. (Yes, even on their personal cell phone. It’s time to end the era of carrying two phones; one for business and one for personal.) Whether they need to get in touch with an engineer back at the office or a prospect for a quick update, it can all be done from within Teams. They maintain both professionalism and mobility, and keep business moving. 


With Teams, your number crunchers can share files, review data and hold meetings safely and securely. They can upload annual financial statements and audit reports to their Team channel and pin the most frequently used apps like Excel. 

Direct Routing allows your Finance Team to call vendors, distributors and customers without ever leaving Teams. Whether an issue with payroll arises or there’s an update about a customer’s invoice, your finance professionals can easily call all involved parties for a quick resolution. 


Perhaps more so than most, Marketing is a department designed for collaboration. Having a single workspace for conversations, files and content creation is an obvious case for Microsoft Teams. The platform makes it easier to manage marketing campaigns and social media channels, collaborate on product collateral and plan your next event. 

But your Marketing Team doesn’t work alone. Direct Routing allows them to stay in contact with agencies, consultants and other creative partners. Your marketers are already juggling a million different projects; don’t make them balance a handful of communication tools too. 

Human Resources 

From training to recruiting to event planning, HR always has a lot going on. Teams can help them manage their onboarding activities, share candidate information and communicate back and forth about hiring decisions. Plus, they can host all of their remote training sessions with video conferencing (which is especially helpful in the age of COVID). 

Add Direct Routing, and the team will be able to contact recruiters, job candidates and agencies from within Teams. Plus, because your calls will be presented as coming from your business number (whether you’re calling on your laptop, desktop or mobile phone), candidates will never get confused by caller ID. It’ll be a consistent experience all the way through. 

Information Technology 

Your IT professionals are constantly driving transformation across the organization: planning, executing and managing infrastructure deployments, software rollouts and fixing bugs along the way. Because they’re so busy, efficiency is a must. Teams allows your IT Team to set up connectors like bots for process automation, effortlessly schedule impromptu meetings and pin relevant apps for easy access. 

Whether your IT Department is working with a supplier for a single project or nurturing an ongoing relationship with a vendor, communication is critical. IT professionals can leverage Direct Routing to call their technology partners to define project parameters, inquire about updates and monitor performance. 


There’s no doubt your Engineering Team is always hustling. They’re working on fresh concepts, developing new features and deploying the latest updates to your network infrastructure. With Microsoft Teams, engineers are able to keep track of projects during sprints, share information about feature releases and organize product analytics. And with connectors for developer tools like VSTS, Jira and GitHub, it’s never been easier to review requests, triage issues and keep projects moving. 

With Direct Routing, your engineers can easily communicate with vendors and make test calls to check the network from within Teams. They’re busy solving complex problems for your organization every day, so having a tool that allows them to make calls from their mobile app is a much-appreciated simplification. 

Empower Your Entire Organization 

No matter your job title or department affiliation, Microsoft Teams and Direct Routing can significantly enhance your day-to-day communication. Whether you’re looking for technical benefits or an easier way to conduct remote work, these are solutions that can have lasting positive impact on your organization. 

Check out more about Direct Routing for Microsoft Teams so you can empower your entire organization today. 

Katie Dudlets

Katie Dudlets

Katie Dudlets serves as TelNet’s Marketing Manager and Chief Storyteller. A whiteboard enthusiast and compulsive book collector, she can usually be found expounding on the advantages of corporate storytelling. When not at her desk, you’ll probably find her admiring the artistry of a well-crafted taco, petting a dog or zipping around Lake St. Clair on her jet ski.

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