How We’re Working Remotely — and Working For You

We at TelNet Worldwide recognize the significance of the role we play in providing essential services to our customers and their organizations. And while the spread of the coronavirus is harmfully impacting organizations around the world, we remain dedicated to keeping their communications up and running while working remotely.

It’s our role and responsibility during this time to prioritize two things: the health and well-being of our employees and the uptime of our services. 

Working Remotely: Inside Our Walls 

With the news of Michigan residents testing positive for COVID-19, and the probability that more cases will soon be confirmed within the state, we want to assure you that we’re closely monitoring the situation here in our Troy, Marquette and Grand Rapids locations. We’re taking guidance from national, state and local health agencies and continue to share their information with our employees.

At this time, we are maintaining regular business hours. Thanks to our unified communication tools, we’ve established a remote workforce to mitigate the spread of the coronavirus.

Extending Remote Capabilities  

For many of the teams making the shift to work remotely (including our own), it’s more important than ever to stay connected to patients, partners, customers and coworkers. We’re able to keep business up and running because of our resources. Here are a few ways we can help you stay working too, no matter where you are:

Unified Communications Application

Communication is vital in the workplace. No doubt, important decisions ride on those hour-long meetings and presentations. With “social-distancing” becoming the new normal, unified communications is more necessary than ever.

With our Unified Communications app, UC-One, you can call, message and collaborate with all your coworkers from anywhere, with any device. You can even host meetings with our “Spaces” feature, where you can share your screen for presentations, videos and projects. And if that wasn’t enough, your clients can keep reaching you, too. UC-One sends and receives calls using your business number to protect your privacy and allow your clients to reach you easily.

Meet-Me Conference Bridges 

We can have a custom, ready-to-go conference bridge set up in minutes, even if you don’t have a Cloud PBX yet. This is a unique number and conference ID that you can use for remote conference calls. Just give us a call and request one! (And if you’re already a customer, this is free until July 1.) 

A Cloud-Based Phone System

Due to the current situation, your staffing is likely to fluctuate. Being able to easily change your auto attendant helps to make your workday easier and your business going efficiently. Using a cloud-based voice solution like Cloud PBX, you can change the routing, forwarding, and E911 through our web based portal.

These changes include your Interactive Voice Response (IVR) — which you make daily as new developments happen. Another important feature is our call forwarding function. From our portal, you can simply type in the number where you’d like your calls forwarded, so you won’t have to worry about any important missed calls. 

HIPAA-Compliant Digital Faxing

A digital fax machine is a gamechanger when you have to work out of office. Not only does our Digital Faxing solution allow for messages to be sent directly to email, but it’s also HIPAA-Compliant, so you don’t have to worry about sensitive information being compromised — even if you’re away from the office. 

Data Center Hosting For Your Servers

If your IT staff are unable to maintain on-site servers, we have you covered. Bring them to our redundant data centers in Southfield and Grand Rapids and our on-site technicians are more than happy to assist. We’ll fully manage your servers, so you won’t have another thing to worry about.

It’s never too late to be prepared. As we all work to mitigate the spread of the coronavirus, we want you to know that we care and are here for you.

We have a long-standing history of taking care of our customers and we’re committed to keeping you connected and communicating during this complex time. You shouldn’t have to decide between the welfare of your employees and the welfare of your organization.

Our hearts go out to all those affected by the coronavirus. We are making every effort to limit the spread of COVID-19 and thereby curtail its economic impact.

If you have any questions about working remotely or our cloud-communication solutions, our customer success and support teams are standing by

Lauren Bronston

Lauren is a Content Writer and SEO Specialist for TelNet Worldwide. When she’s not diving into data centers or SIP Trunking, Lauren writes TV scripts and builds music playlists for fun.

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