What Is Webex and How Does It Work?


Work has evolved more in the last two years than it has in the last decade. We’re no longer restricted to the office — or to our coworkers. Today’s business ecosystem includes business partners, customers, vendors and agencies. To succeed, your employees need to be as communicative and collaborative with external teams as they are with internal ones. But how do you stay in touch with everyone? How do you increase productivity and engagement? And how do you keep all users, content and conversations safe? 

It’s time to take a look at Webex. If you’re embracing hybrid work and supporting a mix of in-office and remote workers, you want a flexible and affordable collaboration tool — something that’s intuitive, inclusive and secure. Webex powers a new way of collaborating that’s centered around the work you do, not where you do it — whether it’s in the office, at home or on the road

What Is Webex? 

Webex is Cisco’s communication and collaboration platform for everything and everyone. It brings together calling, messaging and meeting into a single, unified application so you can streamline teamwork and produce results faster than ever. 

what is webex

Webex provides the functionality, security and quality required to migrate your mission-critical communications to the cloud. It’s an easy-to-use and powerful collaboration solution that keeps people and teams connected from anywhere, at any time, on any device. 

How Webex Works 

Our TelNet UC with Webex solution brings together our reliable cloud calling with Webex’s advanced meeting and messaging capabilities. Let’s talk about key features and components. 


how webex works calling

Our cloud calling and PSTN services integrate into the Webex app so you have direct access to your business phone system at all times. Don’t worry about giving out your personal contact information for when people need to reach you when you’re out of the office. Webex can be downloaded onto all of your devices, you can make and take calls from your desktop, laptop and smartphone without any discrepancies. 


With one-on-one and group chats, you can exchange messages in real-time and cut down on email overload. With plenty of chat features — deleting, forwarding, flagging, quoting, reacting and threads — you can easily collaborate with internal and external parties. Presence statuses give you insight into your colleagues’ availability, and customizable notifications allow you to minimize distractions and receive alerts when you choose.


Webex enables high-definition video meetings for up to 1,000 participants. Every user has a private meeting “room” with a dedicated phone number to host meetings. Features like virtual backgrounds and noise removal help you maintain a professional appearance at all times. Breakout rooms, gestures and reactions encourage employee engagement and participation. Plus, you can screen share, transcribe the conversation and easily start and record meetings with the click of a button.  



Webex is ideal for team collaboration. Create dedicated spaces around projects and departments. With drag-and-drop file sharing, virtual whiteboards and integrations with all your favorite applications — including Microsoft 365, Salesforce and Google Suite — you can streamline your workflows and get everyone on the same page. And with a powerful search function, it’s easy to find the people, messages, files and spaces you need. 

Webex Business Benefits

There’s a reason that 95 percent of Fortune 500 organizations trust Webex. Check out how Webex enables and enhances communication and collaboration across your organization

All-in-One Simplicity 

After the abrupt switch to working from home, many organizations cobbled together a virtual communication solution that often included half a dozen applications — one for video meetings, another for chat, one for collaborating, and so on. But this only made communication more fragmented. 

Webex consolidates all your communication and collaboration functions into a single application. Call, message and meet all in one place. Plus, this simplifies your IT management drastically; the complexity of multiple solutions and a swath of vendors is eliminated. One solution, one vendor, one place to get work done. 

Improved Mobility 

Today’s workers want the freedom to work how they want. And if you can’t give them that, they’ll be happy to switch employers. Give yourself the best chance at retainment and engagement with a solution that allows employees to work from anywhere on any device. 

Webex adapts to any workstyle, role or device so your teams can choose when, where and how they work. Optimized for high-quality video and audio, Webex delivers a consistent experience across any device, making it easy for in-office, remote and hybrid employees to keep work moving forward. 

Increased Productivity 

Jumping back and forth between applications is not only frustrating; it’s time consuming. And it makes your teams less productive, less focused and more likely to have communication breakdowns. This kind of disruption doesn’t only impact employee satisfaction, but also your bottom line. 

Webex creates a seamless, inclusive experience that gives everyone the opportunity to participate and contribute. Stronger communication and collaboration also improves employees’ ability to solve problems, improve client responsiveness and drive customer satisfaction. 

Effective Integrations 

Communication and collaboration solutions aren’t the only apps your organization uses to get work done. You’ve got project management tools, CRMs and analytics platforms to worry about as well. Switching in and out of all these applications is a waste of time. 

Webex seamlessly integrates into 100+ industry-leading apps from vendors such as Microsoft, Google Cloud, Salesforce, ServiceNow, Trello, Asana and Jira. This makes it possible to access business information, get alerts from other systems and bring content directly into Webex spaces. Webex APIs and bots can even help you automate tasks to gain some efficiency in your workflows. 

Cost Efficiency 

When everyone in the office needs access to four or five different applications, you end up paying for a lot of functionality — even if you’re not using all of it. This can seriously impact your bottom line. Think about all the other things you could be investing in instead! 

Webex offers a SaaS pricing model where you pay per user, per month. This allows you to scale up or down as needed and ensures that you’re only paying for what you actually use. Plus, this isn’t a one-size-fits-all solution. If you only need a few premium users, you don’t have to upgrade the entire company; just mix and match packages so that your solution meets individual needs. 

Robust Security 

Nobody wants to be the target of a security breach. But more remote users, increased external collaboration and the massive amount of digital data make the prospect more likely. Especially if your collaboration solution doesn’t have the strongest security in place. 

Luckily, Webex is secure by design, private by default and built to defend against threats. It’s security that’s built-in, not bolted on. With end-to-end encryption, your conversations, content and users are protected. Take the risk out of external communication with strict privacy policies that keep you compliant with global and local industry regulations.

Who Is Webex For? 

Webex is a feature-rich, easy-to-use collaboration solution that keeps teams of all sizes connected. Whether you’re a small, family-owned business or a multi-location enterprise, Webex can keep work moving forward. 

who is webex for

We would know… Webex is our collaboration platform of choice here at Team TelNet! Our teams use it to solve problems, stay connected to our hybrid teams and even communicate with customers. We host meetings, share files and keep engagement up. And you can too! 

Keep Work Moving Forward with Webex

With Webex, you can create secure virtual work spaces for everything, from completing short-term projects to solving longer-term business challenges. Simplify day-to-day interactions with message and file sharing, enhanced with third-party app integrations for a seamless workflow. Give everyone a voice with both synchronous and asynchronous communications to increase productivity and engagement. 

Webex delivers on all your must-haves for seamless collaboration. It’s time for a simple, intelligent and inclusive solution. For more information about how TelNet UC with Webex can help enable and enhance productive collaboration in your organization, reach out to us today

Katie Dudlets

Katie Dudlets

Katie Dudlets serves as TelNet’s Marketing Manager and Chief Storyteller. A whiteboard enthusiast and compulsive book collector, she can usually be found expounding on the advantages of corporate storytelling. When not at her desk, you’ll probably find her admiring the artistry of a well-crafted taco, petting a dog or zipping around Lake St. Clair on her jet ski.

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Blog Categories

Is Office Right for You?

Office is a calling-only package that provides HD voice on IP-enabled desk or conference phones. Office is intended for organizations who don’t use our collaboration software or perhaps use another collaboration platform and want to add voice.

Is Mobile Right for You?

Mobile is for organizations whose employees are on the move and do not need a chat platform or to host meetings. The package provides mobile calling. If softphone calling capabilities are all that is needed, our mobile package is your ideal solution.

Is Meetings Right for You?

Meetings is intended for organizations who are totally replacing an existing collaboration platform or adopting their first platform. Meetings includes calling features plus Webex, which is a full-featured collaboration suite that includes many remote and hybrid work functions.

Is Premium Meetings Right for You?

Similar to Meetings, Premium Meetings is intended for organizations replacing or adopting their first collaboration platform. Premium adds enhanced Webex features, including presenter controls and higher participant counts, making it ideal for bigger organizations who host large webinars or meetings.