UCaaS 101: Unified Communications as a Service

Share on facebook
Share on twitter
Share on linkedin
Share on email
Share on facebook
Share on twitter
Share on linkedin
Share on email

Businesses of all shapes and sizes are yearning for a solution that will allow them to communicate and collaborate in real time, no matter when or where. This is exactly why Unified Communications as a Service was created. So let’s jump in and learn the UCaaS basics.

What is UCaaS?

Unified Communications as a Service (UCaaS) is a cloud delivery model that supports a variety of communication and collaboration applications and functions. This cohesive technology stack offers features like voice telephony, audio video conferencing, messaging and real time presence. Basically, your one-stop-shop for communication and collaboration. 

So now that we have an understanding of UCaaS, let’s dive in and see how it works.

How does UCaaS work?

According to Sandra Gittlen of TechTarget, “UCaaS integrates software that supports synchronous and asynchronous communication from any device.” This two-way communication support allows your team to communicate and collaborate whenever and wherever they please. 

UCaaS Archetypes: Single-Tenancy and Multiple-Tenancy 

UCaaS has two primary archetypes: Single-Tenancy and Multiple-Tenancy. (And if you find that your business does not fit into just one of the two, there is also a hybrid option.) 

Single-Tenancy: Each customer has their own dedicated software that can be customized to fit their needs. This archetype is considered more secure and reliable since all of the users’ data is kept separately. 

Multiple-Tenancy: Multiple customers use the same software application with limited customization. Since all users are sharing the same cloud capacity and resources, this archetype is considered the most cost-effective. 

single verus multi tenant

Whether you need security for every user or a flexible, cost-effective communication solution, UCaaS is perfect for your business. 

Why move to UCaas?

If 2020 taught us anything, it’s the value of adaptability, security and collaboration. UCaaS not only embodies these three elements but also gives businesses a simpler, more cost-effective way to communicate. So contact us today and let us unlock the potential of your communication systems.

Darcy Dunham

Darcy Dunham is a Content Creator and Social Media Manager for TelNet Worldwide. He has a passion for leadership development, diversity and inclusion, mentoring and football. When he is not out trying to change the world, you can catch him watching sports documentaries.

Discover More...

Subscribe to Our Newsletter
TelNet Worldwide
How can we help you?

Click to chat with a team member.

Get a Quote.
No Strings Attached.

Want to know how our features, plans and pricing could fit into your business? There's no better way to learn more than to talk to one of our Solution Specialists and get a free quote!